LA- Fervance

Returns Policy

For any claims please return your online order to our Distribution Centre within 14 days of purchasing your order for a full refund.

Please note, returned product(s) MUST be in original condition, in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit (so please pack your returned goods properly), or product(s).

Return shipping and handling costs are not covered by this policy.

Please also contact us by email at info@lafervance.com to discuss.

European Office
10 Rue de la Paix
75002 Paris France

Please note any items received outside of our 14 days return period will be returned to you. Also please note that any claims or exchange request older than 14 days after the order has been delivered won’t be considered. 

Returns will be processed within 5 days, this may vary during busy periods and please allow 5-10 working days for refunds to appear in your account.

For security reasons, we are unable to accept hand-carried returns.

If you made your purchase through a partnered retail location, then any return or claims will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

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“The ECLAT EXTRAORDINAIRE TransformActive mask was a joy to use and gave lustre to my skin despite a stinking cold... I used only a foaming cleanser & La Fervance for three days . I noticed every time I went to the bathroom the contrast in how I was feeling and how my skin looked and like radiant skin, I became addicted to the fragrance 💕Much love💕​”
KarenLondon - Verified Buyer
“From the moment I smelt the fragrance of Eclat Extraordinaire I knew I was about to have a very different skin mask experience! After relaxing for 15mins with the golden divine essence on my skin, my skin looks plump and radiant with a gorgeous glow! My usual tinge of redness and fine lines are far less noticeable. I’ve even used a tiny amount as face cream before an event, when I want to look my best. The whole experience feels luxe from beginning to end and I can’t recommend it highly enough.”
Tina M.Australia - Verified Buyer
“I love the rich and comforting texture of ECLAT EXTRAORDINAIRE. I use it on my skin in extreme weather or after a scrub to nourish my skin. I also find it’s great as a lip balm as it has gold specks in its formula. Finally I use it on my lips and hands when they are rough . I highly recommend this product.”
Anna T.Rome - Verified Buyer
“Finally a Skin Product with a 100% pure and natural compositions. My skin has never experienced anything like this.”
Joan W.Boston, USA - Verified Buyer
“I love this product. My skin felt immediately nourished and hydrated with a definite healthy glow. Dark under eye shadows appeared less pronounced and wrinkles smoothed out. A little product also goes a long way. Highly recommended.”
KateLondon - Verified Buyer
“I had the opportunity of experiencing a sample of LAFERVANCE – ECLAT EXTRAORIDINAIRE. It is an amazing product. Exceptional. Very happy to at last find a truly natural high-end skincare product! The moment you apply it to your face, you feel your skin is glowing! The texture is really amazing and one which I have never seen before in any product and I’ve tried them all! Really excellent quality, lovely packaging & smells amazing. Thank you LAFERVANCE.”
ClairUAE - Verified Buyer
“I love the instant glow LA FERVANCE gives me in the morning! Both the texture and smell are so luxurious. It's such a welcome treat to my skin.”
NataliePerth, Australia - Verified Buyer
“I’ve only used ECLAT EXTRAORDINARE a number of times and have already experienced immediate golden, glowing, plump skin. I’m really looking forward to adding LA FERVANCE to my daily routine!”
EloisaBuenos Aires, Argentina - Verified Buyer
“I am loving your product and am amazed on how little you need. Such a small amount goes such a long way and after one week the product looks like I have never used it! I am using LA FERVANCE every morning after my moisturiser and as a sleep mask. My skin feels softer and more alive. I have very sensitive skin and the only reaction my skin has had has been a positive one! I am a Canadian and vegan and am so happy to have found a wonderful product like this. This morning I applied a thick layer for the 10-minute treatment mask for the first time and the sensation felt like nothing I had experienced before. Once the time was up, I added some water to my fingers and massaged it in, wiped off the excess and yes, my face was glowing and felt so refreshed. I have even found the dark circles under my eyes have lightened up.”
TraceyCanada - Verified Buyer
“La máscara nutritiva "LA FERVANCE" es magnífica, un producto muy elegante. Lo dejé durante la noche y desperté a la piel que estaba profundamente nutrida.”
MargueritaMadrid - Verified Buyer
“After only using ECLAT EXTRAORDINAIRE twice in the morning, I just love the smell and texture. It feels rich and it is very pleasant to apply. I also like the glowing effect it leaves on the skin. I could easily become addicted.”
CecileLondon - Verified Buyer
" I went home and opened my package! Such a treat, with the the ribbon, box and gold spoon! And I love how it smells and feels on the skin. 😍 LOVE IT!
RachelBRISTOL, UK - Verified Buyer
I have been using éclat extraordinaire for the past week as a night mask. I Just have to say it is really very beautiful. My skin looks so much better and it’s totally bought back literally the éclat I have been missing for the past few months. I wake up glowing! I really like it around my eyes too. It’s very gentle, penetrates right in and it doesn’t sting like some other products can. I think it’s great for the fine lines. There’s no more dry skin around my nose and chin and it’s perfect for this time of year. Bravo. So so good! Highly recommended.
JoleneParis - Verified Buyer
I received this product just in time, as the weather had just changed from cold to very cold and my skin was starting to feel parched from the indoor heating. I have used La Fervence for a few weeks now and can truly say that I am hooked! It has everything going for it. In addition to the natural, quality ingredients backed up with all of the most desireable eco-qualifications, the first thing that hits is the heady, intoxicating fragrance. (I wish there were a perfume version available!) Then comes the texture: the cream (I know it's technically a mask, but I am using it as a face cream first thing in the morning, on my lips, and again at night as a mask) is wonderfully rich and creamy as it goes on, yet it quickly melts into the skin, leaving behind only the feeling of a light and nourishing barrier. I leave home feeling like my skin is protected against the aggressive urban environment. I use it again before I go to sleep and wake up to skin that feels plumper and softer than ever. The difference is marked. Finally, I love how so little goes such a long way. Congratulations on a stellar product - looking forward to the evolution of the collection!
TANISNYC, USA - Verified Buyer
After two weeks using this product I am delighted with my purchase! It really can be used in three unique ways: as a masque (my favorite), overnight and under moisturizer for a special glow. Give this rich product an extra five minutes to absorb... it’s worth it! I’ve seen noticeably plumper skin and fewer wrinkles, and overall healthier looking skin. A little goes a long way, so you will definitely get months of use from your purchase. So much value here with an all natural beauty product. Well done!!
LISANYC, USA - Verified Buyer
Love, love, love La Fervance's Eclat Extraordinaire Multi- Mask. From the very first application, my skin simply glows. Silky smooth and nourishing, I feel this multi-mask truly transforms my appearance. Using it during the day, it gives me a beautiful dewy glow. At night, I feel it's wholesome, clean and specific ingredients are working it's magic. Personally, I have been using clean brands for decades. And I am excited to experience a luxury skin care product of this calibre that actually does what it promises. Bravo La Fervance!
VickiBOSTON, USA - Verified Buyer
LOVE LOVE LOVE this product. Never experienced anything quite like it. The beautiful packaging, the amazing scent of honey and fresh herbs is uplifting, the colour, the texture. A little goes a long way which is fortunate as now my husband is stealing it! After about 5 minutes its sunk right in and skin truly does appear more plumped and fresh andRead more about review stating La Fervance-something truly special glowing all day. I've only used it for 2 days now and my friend commented at dinner how amazing and glowing I'd looked. I was impressed by this. I'd added a little to my cheeks before I went out. My skin texture looks more smooth and silky and it doesn't dry throughout the day. I cant believe the results already. This is product is a MUST HAVE.
EMMA WAUSTRALIA -Verified Buyer
I have eczema on my eyelids and have to be careful about what cream I use around my eyes, if not on my face. I recently started using La Fervance, drawn in by its 100% natural ingredients. I noticed immediately how soothing it was for my sensitive skin and especially my eyelids. A little goes a long way and unlike many other products, it does not cause my lids to burn or my eyes to tear. It leaves my skin soft and gives my face a sun kissed glow and smells wonderful. I highly recommend this product!
CLAUDIA C.AUSTRALIA - Verified Buyer
I discovered the newly launched LA FERVANCE whilst in Paris during the Christmas period and just had to have it. Being a consumer of luxury brands, I was intrigued by their proven claims of active skincare and within a certified, 100% natural framework. The results are fabulous. I love the three-way usage. Love La Fervance & now.....so do my girlfriends! the most natural, dewey shimmer, at night-time as a sleep mask, waking to beautifully plump skin and also as the occasional treatment mask. I'm receiving compliments on my skin by my entourage, asking me what I've been using and I'm recommending it to all my friends. Extremely happy to have discovered LA FERVANCE and the fact that it also supports the Aussie economy and puts Oz on the map of luxury skincare, is a bonus. Can't wait for their other products to be launched. I’ve also converted 2 girlfriends over & they also love it! Happy to share the secret & this little hidden gem!
VENDI E.AUSTRALIA - Verified Buyer
I don't often feel compelled to write reviews but I had to share the love with this one. From the very first application I noticed improved hydration and just a few weeks later, my skin is glowing. I'm obsessed!
SHARON P.AUSTRALIA - Verified Buyer
A beautiful product which I have now been applying day and night for just over a month and I have to to say it has given me a feeling of freshness that I have not experienced with any other product. I use it as a night cream after I cleanse my face and I go to bed knowing my skin is being rejuvenated and nourished. In the morning when I wake up I cleanse again and apply only just a little and I feel it gives me the lift and glow that I need to start me on my day. P.s. How special that what I’m applying to my skin is also a “clean” product free of nasty chemicals! Merci LA FERVANCE eclat!
CHRISTINE TAustralia- Verified Buyer
I have been using La Fervance for a few weeks now and it is so different from anything I have tried before. From the texture to the long lasting effects throughout the day. It gives a real glow without the oily aspect. It allows perfect applying of foundation. I also use it at night and my skin is much less dry in the morning. I will buy this again for sure.
FLORENCEPARIS - Verified Buyer
Quite literally liquid gold. Cleared up dry patches that have persisted for years after just 2 days’ use. Also met my needs as someone who has been searching for something GENUINELY 100% natural due to health issues. Thank you La Fervance.
NatashaPARIS - Verified Buyer
L'essayer c'est l'adopter.. Lorsqu'on le découvre c'est un enchantement des sens : à la fois la sensation de douceur sur la peau par sa texture, l'invitation au voyage par son parfum unique Quand ouvre ce petit pot on s'offre une parenthèse de bien-être et dès les premiers jours votre peau commence à rayonner.. A vous de le découvrir vous ne le regretterez pas.. Vous allez l'adorer ❤️🧡💛
ISABELLEAIX EN PROVENCE - VERIFIED BUYER
I have been using the La Fervance Eclat Extraordinaire for about one month now (broken by one week of travel). My first impression is that the cream itself is nothing like I’ve seen before - the gold specks really make it unique. The smell is also divine, very luxurious without being overwhelming. The texture is also unlike anything I’ve ever seen before, It starts as very viscous and then spreads beautifully like butter once applied onto the face. After a week of use I noticed that my redness/blotchiness disappeared, my face is brighter and skin tone appears more even. I was getting compliments that I’m glowing! I stopped wearing light makeup (foundation).
KARLANYC - VERIFIED BUYER
I have been using this product for almost two months now and there are so many things I love about it. Firstly, the packaging is stunning, very high end. Secondly, I understand that you are supposed to ‘slowly’ introduce new products into your daily skin routine to avoid irritation and harsh side effects however I was far too keen to use this particular product. I used it every day from day 1 and experienced no irritation, AT ALL! I use La Fervance in the evening before bed (after cleaning and so on) as I feel it really gets an opportunity to soak into my skin over the night time hours. These are a few of the clear benefits I have noticed. My skin is softer and more even. Fine lines are fading and my face just feels plumper, fresher and younger. Blemishes (notably pimples) will disappear in a day or two and I have never achieved this outside of using harsh prescription creams, incredible!.
ASHLEYAUSTRALIA - VERIFIED BUYER
What an amazing product! I've started using it only recently and I can already see a big improvement in my skin. Thank you The Fervance. I highly recommend it.
TULAYPARIS - VERIFIED BUYER
Every skincare brand makes promises, but it's the first time that they become reality on my skin. Each time I use La Fervance I feel an immediate sensation of wellbeing: its richness, texture and parfum are exactly what my skin was looking for. It's my pampering ritual, morning and evening ... and I don't need any other product. And the results? Amazing! After 2 months I can definitely say my skin is more hydrated and smooth.
MANUELLAROME - VERIFIED BUYER
A high quality product, from an excellent female-led organization, that holds to the highest standards. Rich texture, versatile, and truly plumps the skin for a radiant, youthful look. You only need a tiny amount, so a jar lasts for months! My favorite use is the mask for a quick boost. I'm so happy to have this to stay on top of my beauty routine here in NYC!
LISA KNYC USA - VERIFIED BUYER
The texture of the cream is magical and the little is hydrated. I have the impression that my face is immersed in the light.
ZLATAPARIS - VERIFIED BUYER
How do you describe Fervance? A viaggio dei 5 sensi: la lucentezza dell'oro su una pelle idratata, una fragranza che immediamente ti trasporta in vacanza, note calde e che risvegliano ricordi. La mia pelle è stata nutrita ed è risultata morbida e raggiante già dalle prime applicazioni. Una routine di bellezza fantastica di un prodotto di qualità. The raccomando👍
ANGIEITALY - VERIFIED BUYER
I absolutely love this product! I wear it at night and wake up to a beautiful fresh complexion the next morning. I love that you can leave it on making it so easy to incorporate into my nightly routine. I couldn't live without it!
VICKIAUSTRALIA - VERIFIED BUYER
My all time favorite product, smells amazing, lines dissapear, collageen production starts working again your skin is glowing with a touch of gold. All natural, all me.
Marianne -The Well CoNetherlands - VERIFIED BUYER
I Love it ! And my friends do too. One friend sent me a picture and said it took five years off.
NathalieNetherlands - Verified Buyer
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